Privacy Policy

1. Introduction

Welcome to 33bit. We are committed to protecting the personal information of all players who use our platform. This Privacy Policy explains in plain language what data we collect, why we collect it, how we use it, and what rights you hold as a user. By accessing or using the 33bit website and services, you agree to the practices described in this document.

This policy applies to all users located in Bangladesh and elsewhere who interact with 33bit's online casino, sports betting, crash games, slots, and live casino services. We encourage you to read this document carefully and contact our support team if you have any questions.

2. Information We Collect

We collect information through three primary channels: information you provide directly, information gathered automatically, and information from third-party sources used for verification and fraud prevention.

Information You Provide Directly

• Full name, date of birth, and national ID details required for account verification
• Email address and mobile phone number used for account communication
• Residential address in Bangladesh (city such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi)
• Payment information such as bKash account number, Nagad number, or Rocket number — we never store full card numbers

Automatically Collected Information

• IP address, browser type, device model, and operating system
• Session logs including pages visited, time spent, bet history, and game selections
• Cookies and local storage data used to maintain login sessions and personalise your experience

Third-Party Sourced Information

• Identity and age verification data from KYC partners to confirm players are aged 21 or older
• Fraud-detection signals from payment processors handling bKash, Nagad, and card transactions
• Publicly available information used to verify identity and comply with responsible gaming obligations

3. How We Use Your Information

33bit uses personal data only for legitimate operational purposes. We do not sell your data to marketers or unrelated third parties. The specific purposes for which we process your information are as follows:

• Creating and managing your 33bit account, including identity verification and age confirmation (21+ only)
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Visa, and Mastercard securely
• Personalising game recommendations, bonus offers, and cricket and slots promotions relevant to you
• Sending account notifications, transaction confirmations, and promotional updates via email or SMS
• Detecting and preventing fraud, money laundering, and abuse of promotional offers
• Complying with responsible gaming obligations, including self-exclusion and deposit limit enforcement

4. Data Sharing and Disclosure

We share personal information only when strictly necessary. The limited categories of recipients are:

• Payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank) solely to process financial transactions
• KYC and identity verification vendors who verify that accounts belong to real adults aged 21 or above
• Technology and security vendors who help us maintain platform integrity, prevent fraud, and provide customer support infrastructure

All third-party service providers who handle your data on our behalf are contractually bound to process it only as directed by 33bit and to maintain appropriate security standards. We never sell, rent, or trade your personal information to advertising networks or data brokers.

5. Cookies and Tracking Technologies

33bit uses cookies and similar tracking technologies to keep the platform functional, remember your preferences, and measure performance. The types of cookies we deploy include:

• Essential cookies — required for login sessions, security tokens, and core site functionality; these cannot be disabled
• Performance cookies — anonymous analytics data that help us understand how users navigate the site so we can improve it
• Preference cookies — store your language selection and display settings so you do not need to reset them on each visit

You may control non-essential cookies through your browser settings. Disabling essential cookies may impair your ability to log in or use certain features of the platform. We do not use cross-site advertising or behavioural retargeting cookies.

6. Data Security

33bit implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account details, strict access controls that limit staff access to personal data on a need-to-know basis, and regular security audits of our platform infrastructure.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected] and change your password without delay.

7. Your Rights and Choices

As a 33bit user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team and we will respond within a reasonable timeframe:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — you may ask us to correct inaccurate or incomplete information in your account
• Right to erasure — you may request deletion of your personal data subject to our legal and regulatory retention obligations
• Right to restrict processing — in certain circumstances you may ask us to pause processing of your data while a complaint is investigated
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with applicable legal and regulatory obligations. Account information is typically retained for a minimum of five years following the closure of your account to satisfy financial record-keeping and responsible gaming audit requirements. Anonymised analytics data may be kept for longer periods as it no longer constitutes personal information. When your data is no longer required, it is securely deleted or anonymised.

9. Third-Party Links and Services

The 33bit platform may reference game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi who operate their own independent platforms. When you interact with any third-party software or service, that party's own privacy policy governs the processing of your data. 33bit is not responsible for the privacy practices of third-party game providers or payment processors beyond the contractual obligations described in this policy. We encourage you to review the privacy notices of any third-party services you use.

10. Minors and Age Restriction

33bit strictly prohibits use of its platform by anyone under the age of 21. We do not knowingly collect personal data from individuals under 21. If we discover that a minor has registered or provided personal information, we will immediately suspend the account, delete all associated personal data, and reverse any transactions. Parents and guardians in Bangladesh who believe their child has accessed 33bit are urged to contact us immediately at [email protected]. Age verification is performed at the time of account registration and again during the KYC process.

11. Changes to This Privacy Policy

33bit reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, applicable law, or best-practice standards. When we make material changes, we will update the 'Last updated' date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 33bit following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed.